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Troubleshooting

If you cannot open a file:

• Try again after a few minutes. Servers can become overloaded.

• Check that the URL was entered correctly.

• If you are using a proxy server, check that it is configured correctly.

• If other TCP/IP applications, such as e-mail and FTP, are not working, there may be a problem with your network connection.

• Replace the domain name in the URL with the IP address of the server. If this works, your DNS (domain name system) server may be broken.

• If you are using a modem, check that the baud rate is set to the manufacturer's specification.

To display server messages:

1. From the Edit menu, choose Preferences.

2. Choose the Miscellaneous panel, if necessary.

3. Select the Show Server Messages option.

   Messages from servers often provide more detailed information than error messages from Mosaic. Server messages are displayed in the current document window, not in a dialog box.

4. Choose the OK button.

To display technical information about your system:

1. From the Apple menu, choose About Enhanced Mosaic.

2. Choose the Support button.

   To save the information displayed, choose the Save button.